You purchased a service such as a series of coaching sessions or a multi-session seminar/class, have attended several of the sessions, but cannot or do not wish to attend the rest.We may issue a partial refund in these cases: you’ve purchased and made use of a service, and are unhappy with it.you’ve purchased a service then changed your mind.you’ve purchased a service and find yourself unable to make use of it.RefundsĬircumstances where we may issue a full refund include: Regarding Refunds: Yes, we issue refunds and/or credits in the following ways. Regarding Returns: we don’t actually sell anything on our website that is returnable, so we don’t do returns per se. We very much want to deliver value to you and will work with you to determine the best way to achieve that.īefore we go into the refund policy, though, we want to say this: if you have questions about a particular service, or about whether our approach is actually a good fit for you, we encourage you to talk with us before you purchase.We love these kinds of conversations! We are more than happy to talk with you to determine appropriateness and fit, and even to refer you to someone else when others will be able to meet your request better. If you have purchased a service through our website that did not help you in those ways, we want to hear from you. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support.The only reason we do the work we do is to support the higher ed community to do better and more fulfilling work, and to support higher ed to be a more positively productive institution. To address unexpected charges, first see What to do about unexpected charges from Microsoft. You can see the status of your refund on the Order history page ( learn more). Refunds are applied to the original payment option. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. You can see the status of your return or exchange on the Order history page ( learn more). When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law.įollow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Single items from within a bundle cannot be returned. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
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